For orders in Germany and the EU please use our Return Portal:
Link for Return Portal click here.
Please fill out the enclosed return form (attached below) and place it in the package before it is shipped.
The Portal doesn't work for Italy or Spain.
In this case, you need to send your order back by yourself to the address below:
Name: VICINITY GmbH
Street + House Nr.: Hertzstraße 1
City: Herrenberg
ZIP Code: 71083
State: Germany
To use the returns portal please enter your order number in the order number field and below that please enter your email address (with which you placed the order)
Required information for the return portal:
- Order number (received via email/SMS, example: #V123456)
- Your email address (which you used to place the order)