If you have ordered something from us and it has been successfully debited from your bank or PayPal account this order is also in our system.
It may happen that you do not receive an order confirmation email, due to the high volume of orders on Dropdays.
For this reason, please use our contact form to get in touch with us with your full name and address so that we can send you the order confirmation email.
Also please check your spam order for an order confirmation email or see if your payment amount has been deducted by the payment service provider you have chosen.
If you still did not receive an order confirmation email, this could be due to the following reasons:
- You canceled your order or your payment was declined. (but even then you will receive an information by e-mail)
- You have entered your email address incorrectly and therefore you will not receive an order confirmation.
To change your email address, contact us with your full name, address and correct email, so we can change it for you. Click here. - You are on a fake site (always check the domain of the website or visit for example our social media accounts to get to the right website). "www.vicinityclo.de" is the only official store.